They must uphold company culture at all times while making guests feel welcomed and valued. There are plenty of opportunities to land a Concierge Security Guard job position, but it won’t just be handed to you. Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airports. Resume implies a brief summary of work experience, duties from previous posts, and skills. Arranged premium tickets to in-demand shows, sporting events, and concerts. Made dining reservations at the most coveted restaurants. A high school diploma or GED is typically needed for this post. Apply to entry-level positions. The content of the resume should be changed for each vacancy, to meet its employment characteristics and requirements. Skills : MS Office, Organizational Leadership, Analytical, Database Management, Guest Service/Food Service Management, Hard Sales, Quickbooks, Adobe. Concierge Resume Examples & Samples Posses knowledge of the area in order to provide customers and employees with information and directions Strong sense of urgency and ability to prioritize multiple tasks in a fast-paced environment Ability to work a flexible work schedule … The resume begins with a well-written summary statement that provides an overview of the candidate’s potential value to a company. Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. A Concierge helps customers in a hospitality setting. Use the objective statement to make a great first impression, by communicating to the employer why you are interested in working as a concierge in their establishment. Works well independently and as part of a team. Referring guests to appropriate departments to resolve complaints or provide suggestions. When applying for this type of position, yourobjective statement should briefly but clearly highlight your career skills. Enhancing resident services and providing up to date information in a more efficient and timely manner. Acquiring event tickets for residents, which could involve making reservations or payment under a resident's name. Maintaining a professional demeanor and professional appearance at all times while on duty and in uniform. Acted as the point of reference for guests who need assistance or information and attend to their wishes and requirements. V: 2018.13.0.23-315-, Automotive service writer / advisor job description sample, Retail merchandiser job description sample, Marketing and Sales Manager Job Description Sample, U.S. Concierge Job Description Sample | Monster.com. Responded to complaints and found the appropriate solution. Hotel Concierge Resume Examples. Conducted orientation sessions and organized on-the-job training for new hires. actual responsibilities of a concierge will vary depending on where they work Maintaining complete knowledge of all property features/services, hours of operations, residential lists, and must be familiar with names and unit locations. Provided information about local features such as shopping, dining, nightlife, and recreational destinations. Objective : Multilingual/multicultural Junior Concierge, result oriented, and excellent in guest services. Perform variety of clerical Duties and other duties pertinent to establishment. Liaising with building management and emergency response teams concerning emergencies. Let them know how and where to submit an application, resume, and supporting documents, or simply tell them to click the “apply” button at the top of the description. Managing safety and security of the 27-floor building and neighboring five-star restaurants. Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. The goal is to contribute to an o… Enthusiastic and adaptable with results resolution in diverse environments. Understood guests needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel. Approaching all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner. Identifying, investigating, or resolving security breaches and answering alarms and investigate disturbances. Responding to inquiries of homeowners, vendors, and property management personnel regarding services and building issues. Performing other job-related duties as assigned, including hotel operator, retail customer service, event coordination, and related support services. Hard-working, outstanding telephone, scheduling, and documentation skills. Things to put on your resume Specific skills to mention Handling guest check-ins and check-outs, appropriately operating hotel switchboard, taking calls and providing information and transfer calls. Creating ID badges, greeting clients and employees, logging packages, scheduling conference rooms meetings, and providing additional coverage. All of that work for an employer to take a glance. Concierges act as the first point of contact between guests and an organization. Everything that goes into creating a perfect resume can take hours, days, even weeks. To avoid running into this obstacle, make sure to always spell words correctly in your document. Description : Welcoming and assisting guests and visitors on a daily basis. Summary : Energetic Head Concierge with over 23 years of successful experience offering superb customer service in a very busy environment while meeting high expectations of residents and management staff. Strong verbal and written communication skills, True desire to satisfy the needs of others in a fast-paced environment, Ability to interact with all guests and owners, internal and external, effectively with tact and diplomacy, Ability to suggest a wide variety of local and statewide attractions for guest entertainment, BA/BS University degree with a concentration in marketing, promotions, advertising sales, or business administration preferred, 3 to 5 years of sales experience preferred, Familiarity with location, neighborhood, and local attractions, including restaurants, bars, and nightlife, Working knowledge of office software, point-of-sale, and phone systems. [Intro paragraph] Job postings that garner the most attention often take the next 2-3 sentences to introduce their business to prospective hires. Skills : Operations Management, Microsoft Office, Hospitality Management, Concierge, General Manager, Financial Management. This is your chance to set your hotel or resort apart from competing listings and sell yourself to job seekers by highlighting the unique company culture, working environment, and anything else you bring to the table for incoming concierges. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Obtained and utilized basic conflict resolution skills, so as to handle difficult patients in the most professional manner possible. A Concierge assists customers in various establishments such as apartments, hotels, and office buildings. Answering the telephone, providing information, forwarding calls and taking messages when necessary. In addition, knowledge of reservation software is also needed. Able to function well as an independent worker or in coordination with hotel staff and management. Writing a great Concierge cover letter is an important step in your job search journey. Communicated all learning and performance objectives, schedules and training assessments to upper management. A highly motivated and skilled professional who graciously resolves challenging client issues. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. Demonstrating excellent communication skills, having a pleasant personality and love interacting with people. Or maybe you're having a hard time deciding what job experiences to include. Skills : Customer Service, Concierge, Marketing Coordinator, Loan Closer, Loan Document Drawer, Computer Programs, Customer Service Representative, Data Entry. Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of superb customer service. Arranging guided tours and other special activities for residents and/or their guests. Utilizing principles and processes for providing customer and personal services. You can also use keywords found in the job description to boost your resume’s chances of getting noticed. Skills : Extremely Organized, Excellent Team Player, Positive, Glowing Personality., Administrative, Customer Service, Accounting, Public Relations. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Job Description: New York City Concierge . Maintaining knowledge of all restaurant, spa, and entertainment venue information, including menu items and hours of operation, to best, serve the guests. Tracking, monitoring and inspecting amenity areas when rented by residents. However, the Concierge Resume mentions the following core tasks and duties – welcoming guests on arrival, confirming reservations, providing the needed assistance and information to guests; understanding the client’s needs and offering them personalized services as requested; suggesting activities and other facilities provided by the hotel, arranging events and other travel arrangements for the guests; taking reservations made through phone and responding to complaints. Acts as the site liaison for the services and sales center. When writing a cover letter, be sure to reference the requirements listed in the job description. Education, Experience, and Licensing Requirements: [Call to Action] Now that prospective concierges are familiar with your resort and the job requirements, you need a powerful call to action to turn them into applicants. Trustworthy, discrete, loyal and ethical. Answered the department telephone calls within 2 rings, using correct salutations and telephone etiquette. Recommended top dining and entertainment options for guests in the area. Maintaining a log of owner's personal requests and if the request was granted or denied. A resume is a shortcut presenting all your related experience on one page. Determined the charges for services requested, collected deposits or payments, or arranged for billing. upon request from hotel guests. Receiving and processing incoming/outgoing mail and packages notify resident via telephone or building link for package pick up or delivery. If you don’t have the right skills listed, the chance for you to land that job will grow very thin. A concierge provides guests with information about locations and services outside of the hotel. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Inspecting all common areas, stairwells, parking garage, and grounds daily for safety hazards that pose potential liability and efficiently reporting needed repairs to the property manager. Demonstrated a professional attitude in all interactions with guests, hotel staff and vendors, both on the telephone and during face-to-face transactions. Typical job work of a Concierge will vary based on the employer and the level of service offered by the facility. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. Strong organizational skills and attention to detail. Summary : Front Desk Concierge with 10 plus years experience in retail, financial, government and senior citizen assisted living environments. Welcomed guests upon entrance and confirmed reservations. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. How to write a Concierge job description. If you’d like even more ideas on how to fill out a fitting description, check out Monster’s concierge job listings. In order to ensure your professional resume will support your goals, use this receptionist job description to inform what you should highlight on your resume. Skills : Microsoft Office, Multi-Line Phone System, Filing, Multitasking, Customer Service, Type 40 Wpm, Transcribing. Patents No. Concierge Service Picked up and delivered items, and ran errands for guests/management. Accommodated residents/guest by scheduling transportation needs & provided information on places of interest. Ensuring the lobby, entryways, and the front desk is clean and organized at all times. A resume that shows your career progression as well as personal growth can make you a better candidate for the concierge role you want. Your job description is the first touchpoint between your company and your new hire. Completing security checks every two hours to ensure the doors were locked and the stairwells were clear. Maintaining the cleanliness of the lobby, front entrance, including minimal snow removal. Supports operations partners and vendors delivering communication to managers and guests on a daily basis. Learn about training requirements, essential job skills, employment projections and … Skills : Administrative Assistant, Customer Service, Detail Oriented, Microsoft Word, Data Entry, Time Management. Calling taxis to transport residents and arranging storage for packages and luggage. View All Security And Risk Management Resumes. Able to function well as an independent worker or in coordination with SNF (skilled nursing facility) staff and management. Committed and dedicated to pursuing goals, being a team player and performing well under pressure. Supports the marketing and sales department with administrative tasks. Adhering to the residential Standard Operating Procedures. Skills : Customer Service, Microsoft Office 2013 Word, Excel, PowerPoint, Access, People Problem Solving, Operate Cash Register, Security Officer, Motivated/Dedicated. Cover Letter Sample. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and subject matter experts. Professionally engaging and interacting with guests, presenting a friendly, approachable demeanor and a willingness to serve. Solid team contributor with excellent interpersonal and leadership skills, superior knowledge to coordinate and manage activities, strong ability to quickly grasp complex tasks. You can also list any benefits that set your company apart, like commissions, meal or lodging discounts, or paid time off. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Posted: (5 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. Became familiar with guest names and acknowledges them with their name. Checked to ensure that appropriate changes were made to resolve customers' problems. Maintaining key log and taking ownership of all appropriate keys and key fobs. Appropriately handling noise complaints presented by residents after normal Management office business hours. Health Concierge Aetna US Healthcare － Blue Bell, PA. Educates and assists customers on various elements of benefit plan information and available services created to enhance the overall customer service experience with the company (i.e., assistance with Aetna Navigator,Consultation Opportunities Etc.) Referred unresolved customer grievances to designated departments for further investigation. • Polite: You will be interacting with guests on a regular basis, so you will need to be friendly and easy to talk to. Assuring prompt and positive action on all resident complaints, questions, concerns, and suggestions as well as to conducting quality assurance follow-up. Maintains a positive and professional relationship with all vendors and merchants. Explaining the appropriate use of keys and ensuring that guests are satisfied with the rooms allotted to them. They are also required to report to managers and fulfill special requests. For the competent concierge market, you first need to include all the basic points in your resume and then look deeper into the mentioned skills. Check out Monster ads today and you’ll get a leg up on the competition by finding the best of the best with our range of monthly plans and features like Monster Studios, our app that lets you create video job ads. ), procurement of tickets to special events and assisting with various travel arrangements and tours of local attractions. Contacting housekeeping and maintenance departments when a problem is reported. Answering queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions. We are looking for a reliable hotel conciergeto work at the main entrance desk of our hotel. Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. Assisted guests with various tasks like making restaurant reservations, arranging for spa services, recommending night life hot spots, booking transportation (limousines, airplanes, boats, etc. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. Patents No. For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. Meeting, greeting and directing residents, verifying & recording guest/contractors' information, with instructions on entering the building. For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. Check the job listings in your area and apply to positions that you are qualified for based on required skills and experience, and that have the potential for advancement. Crafting a Concierge Security Guard resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Able to function well as an independent worker or in coordination with condominium staff and management. The objective section is your first contact with the employer, so make the most of it! Hotel Concierges welcome guests in a hospitality establishment and provide a variety of services: offering information about surroundings, calling taxis, handling baggage, making dinner reservations and travel arrangements, and running errands. [Work Hours & Benefits] This is where you may want to take a moment in your concierge job description to highlight your company’s working hours and benefits. Below is a general job description: A concierge is normally a customer service employee who works in a hotel, shopping mall, or even in some corporate office settings. Adhered to established policies, procedures and compliance for satisfactory audit rating The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Posted: (2 days ago) This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. Concierge. Scheduling doctor and transportation appointments for patients and guests. Observed customers CCTV has an alarm system customer service, handle switchboard. Arranged events, excursions, transportation, etc. Responsibilities and Skills: We seek a passionate, friendly and customer service oriented candidate to work at a luxury residential building in Manhattan, NYC. Answered the phone and make reservations, took and distributed messages or mailed and redirected calls. Coordinating guest itineraries, prior to the guest's arrival, for requests received via phone, fax, and email. Received callers at establishment determine nature of business and directed callers to destination. Answering questions and assisting residents with reasonable requests, and follow-up as necessary. Maintains inventory and stock of supplies, brochures, and collateral for concierge desks. Responding to all incoming/outgoing telephone calls via switchboard provide monitoring as necessary for billing of guestrooms outgoing calls performed guestroom administration including registration, cashier, and key check-in/check-out. Knowing the guests by name and keeping an eagle's eye on the visitors visiting the facility. Job Descriptions for Concierge - Security Guards Companies. Providing residents with information and advising about locations and services outside of the building complex. Utilizes all relevant information to effectively influence member engagement. Concierge Resume Objective. They may book services for guests, such as transportation and activities. Skills : Customer Service, Answering Phones, Data Entry/Typing, Greeting & Directing Patients & Visitors, Proficient Computer, Strong Organizational, Medical Office, Medical Transcription, Record Management. Contacting emergency services in the event of a fire or other incident requiring fire, medical, or police attention. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. What Is the Job Description of a Concierge? The free concierge cover letter sample shows jobseekers how to craft industry-specific letters. Performed office duties on a temporary basis when needed. A hotel concierge works in the hospitality industry and provides a range of services to ensure guests have everything they need during their stay. Developed and maintained resources to ensure that hotel guests receive up-to-date information on a broad variety of activities and events. Skills : Type 40 Wpm, File, Transcribing, Customer Service, Scheduling, Data Entry, Word, Powerpoint, Excel, Windows XP. Finding the inspiration to write an awesome resume can be tough. Welcoming and assisting guests and visitors on a daily basis. Demonstrating excellent communication skills, having a pleasant personality and love interacting with people. Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Maintaining an excellent customer service relationship by adhering to the residential customer service standards. Resume samples for Residential Concierge highlight skills such as property management, networking, problem solving, … Greeting all visitor and employees and perform general office duties for the executive departments such as word-processing, copying, scanning, faxing, report generation, and filing. Headline : Highly experienced and reliable Concierge/Administrative Assistant with an exceptional work ethic and guest satisfaction record. Serving as the first point of contact for incoming visitors distributing mail - incoming & outgoing, distributing incoming packages accordingly, printing ID badges for employees, filing correspondence special projects as needed such as helping with events, making schedules and charts for various departments, constructing manuals and admission packets for nursing, admissions departments, and administrative staff. Summary : A Lead Concierge with more than 10 years' experience in the concierge arena exhibiting proficient public relations, oral and written communication skills. How to write a Concierge job description. Accurately entering reservations into required computer systems according to policy. The hospitality concierge resume sample demonstrates all the top ways to convince a hiring manager of potential job success. Balancing cash at the end of the shift and generate accounting reports for the benefit of the next shift. Objective : Highly experienced, motivated, and reliable Concierge Attendant with a stellar work ethic and guest satisfaction record. The objective section of a concierge resume is the introductory statement of your resume. This job involves tasks such as checking guests in, making reservations, providing recommendations for attractions or … Arranged for the replacement … Reviewed insurance policy terms to determine whether a particular loss is covered by insurance. Highly proficient and self-motivated with specialized knowledge in communication, sales, customer service, and team leadership. Ensuring the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. Concierge Job Description: Our company is in search of a friendly and professional Concierge to manage all client services. Employers prefer those possessing these skills – multilingual skills, excellent communication skills, ability to multitask, aptitude in resolving issues, a polite and confident nature; and lots of patience. 7,599,930 B1; 7,827,125 and 7,836,060. Preference is given to those having extensive experience working in higher-end hotels. Committed to excellence in hard work and dedication. In your letter, reference your most relevant or exceptional qualifications to help employers see why you're a great fit for the role. Creating a luxury environment, exceeding expectations in genuine hospitality service. Research what it takes to become a concierge. Concierges are often the face of your hotel, so make sure your next hire is a good one. Concierge Job Summary. 7,599,930 B1; 7,827,125 and 7,836,060 Your job description is the first touchpoint between your company and your new hire. Dependable with a strong work ethic and high level of performance. This post shows you how to write the resume yourself; it shows the different sections, including… Read More » Managing administration request from residents assigning/activation of key fob entry and parking. Concierge /Administrative assistant for independent retirement living. U.S. Candidate should have at least 5 -7 years of exceptional hospitality skills Let potential applicants know about the opportunity for overtime or required seasonal availability. You may want to tailor it to fit a specific job description. Healthcare Advocate Concierge, 09/2019 to 02/2020 HSCS- Blue Cross Blue Shield – Tulsa, Oklahoma. Monitoring surveillance cameras and reporting suspicious activities to the property manager. A concierge provides a variety of services to guests. We are looking for an experienced and reliable concierge to join our company. Giving tours to incoming guests and visitors who were interested in coming to the facility, maintaining critical and private information and acting accordingly in compliance with HIPAA regulations. Grab their attention by appealing to their major need … Developed departmental systems and procedures that better aligned the workflow process. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. To incorporate my experiences and skills with an existing team with the willingness to acquire new skills that would benefit my employer and me. Promoting the assigned property's outlets and amenities by educating guests on outlets such as retail, pools, and casino. Concierge Resume Writing Tips and Example To find a job as a concierge, you will need to write a good resume to show to prospective employers to be able to beat the competition that exists in the job market for the position. Prints and delivers correspondence to the front desk for guests prior to arrival. Relaying calls to proper departments and performing a variety of related clerical duties. Also, convey the value they would benefit if you are granted the job. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. Provides pre-arrival support for guests arriving on packages. Communicating efficiently and effectively with management, co-workers and the general public. By reviewing job description examples, you'll be able to identify what technical and soft skills , credentials and … Skilled at software installation, upgrades, updates, and hardware replacement. Skills : Microsoft Office Suite, Microsoft Outlook, Internet Explorer, Operations Management, Microsoft Office, Hospitality Management, Concierge. Performing support for all departments including extensive clerical duties including filling out paperwork, assisting in answering and directing phone calls, making phone calls, and taking and distributing messages appropriately and did extensive computer work.